Tail Wag Assurance
60 Day Satisfaction Guarantee
Your happiness (and your pet’s) means everything to us. We pour a lot of love and care into what we make, and we want you to feel completely confident using our products.
If for any reason you’re not satisfied with a TropiClean product you purchased from one of our authorized sellers, we’ll make it right—whether that means a refund or a replacement.
Terms, Conditions, & More:
Authorized Retailers Only:
Authorized Retailers Only:
Because we can’t control the quality of products sold by unauthorized sellers, our 60-Day Satisfaction Promise applies only to purchases made from authorized retailers, including official online stores. If you’re not sure whether a seller is authorized, just give us a call at 1-800-542-7387 and we’ll be happy to help.
How to request a refund or replacement:
How to request a refund or replacement:
- Call one of our friendly experts at 1-800-542-7387 or contact us online at tropiclean.com/contact-us.
- Have your purchase details handy (where and when you bought it).
- If your request is approved, please mail your product, proof of purchase, and a brief note to:
Cosmos Corporation
601 Pearl Dr
Saint Peters, MO 63376-1072
Terms & Conditions:
Terms & Conditions:
You must submit your Guarantee Request within sixty (60) days of the date of purchase. You are responsible for costs incurred in mailing your product, proof of purchase, and letter of request for refund.
Cosmos Corporation reserves the right to verify information, require valid proof of purchase, and deny Guarantee Requests at its discretion in cases of suspected fraud or if a customer has abused the 60-Day Satisfaction Guarantee.